On a blustery morning, my sniffly sister S and I took a small trip down to the newly opened Mary Street Bakery for a cosy breakfast. I made note to park on the beautiful Mary Street, where the trees grow so elegant and tall, they seem to bow and curtsy as if at the completion of a gigue or minuet.
When inside the bakery, we were warmly greeted by familiar faces (many from Cantina 663 and Ace Pizza) and quickly shown to a table. As usual, the staff were prompt in taking our coffee orders, then leaving us to casually browse through their breakfast and lunch menu. Not feeling up to a large meal, S chose the cauliflower soup whilst I opted for the soft boiled eggs with soldiers.
The coffee, with beans from local Pound Coffee Roastery, was good – smooth but strong, and hot enough to drink but not burn your tongue. My boiled eggs were done just right, with the tomato chutney complementing the meal well; S also mentioned that the cauliflower soup was tasty, however there were a few too many walnuts in it and she’s not the world’s biggest fan of nuts. Overall the meal was very well received.
However (yes, here comes the one unfortunate negative), there was an aspect of the service that was a bit lack lustre. The cauliflower came out with no spoon, but the kind young man who brought us our meals said not to worry, as he would quickly dash over and get us one. A few minutes went by but no spoon arrived. Despite not wanting to impose, I flagged down a passing waiter and again, asked for a spoon. And then the same thing occurred – we were promised a spoon, but the spoon made no appearance. Over five minutes had passed and we couldn’t help wondering why it was taking such a long time to grab some cutlery for an eager customer. The dashing gentleman sitting at the table beside us saw our slight dilemma and couldn’t help but note to us that it was pretty bad service and offered to hop up and get one for us. By now, the soup was sure to have cooled down quite a fair bit; despite S’s protests that she didn’t mind waiting and that they were probably still getting around to us, I hopped up and asked for one at the counter, where I happened to see there was quite the stash. Goodness! A bit too much drama, and all before noon too.
Would I visit the bakery again? Of course. The food and coffee is great (which is to be expected since the people behind it are also behind Cantina, Ace Pizza and El Publico). I’m just assuming that the strange incident which occurred on our visit is a one off.
What’s the oddest (or worst) customer service you’ve ever received? Did you give the establishment a second chance?